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Appointment
  • Mon 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
  • Tue 7:30AM - 6:00PM
  • Sat 7:30AM - 4:00PM
  • Wed 8:00AM - 6:00PM
  • Sun Closed
  • Thu 7:30AM - 6:00PM

CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 6:00PM
    Tue 7:30AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
    Sat 7:30AM - 4:00PM
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Susanne, Sierra Vista AZ

    AZ Auto and Radiator performed a thorough check of my vehicle and found some issues that I suspected were present, but were never diagnosed by another local auto business. The owner took the time to show me (on the vehicle) what he recommended and why. Professional, friendly service, and they didn't pressure me to have everything fixed immediately. Highly recommended!


  • -Guy, Huachuca City AZ

    As usual, Danny and staff did an AWESOME job! Danny and AnnMarie are wonderful people and are as honest as the day is long. AZ Auto and Radiator have been doing the maintenance on all of my vehicles since 1997 or 98, and I will continue to take my vehicle maintenance needs to them. They do excellent work, and will tell you the truth about your vechicle maintenance needs; without all the extra stuff that other auto shops will try to sell you. Take your vehicle to Danny and crew for you next vehicle maintenance needs--You Won't Be Sorry!


  • -Mike, Tombstone AZ

    Danny and the crew at Arizona Auto are tops for reliable workmanship and customer service.


  • -Whitney, Sierra Vista AZ

    Just had my oil change and a much-needed window repair before monsoon season hits. I have an older vehicle and I like that Danny and AnnMarie take a wholistic approach at caring for my car--they try to watch for possible issues and let me know what might be coming up. They are also mindful about determining the cause behind any needed repairs (if it is not something attributed to basic wear over time) so that we don't end up repairing the same issue over and over.


  • -Mark, Elgin AZ

    Not only can we trust that our truck is getting excellent, and current, service with Arizona Auto; each time we go, there is some thoughtful improvement to the waiting area. We couldn't be happier with them!


  • -Doug, Benson AZ

    Seventeen years later we still depend on our extended family at Arizona Auto to fix our problems.


  • -Carol, Bisbee AZ

    Got my vehicle in right on time and completed the work in a timely matter. Friendly and helpful staff. Repair was very reasonably priced. Plan to return when vehicles need service.


  • -Linda, Sierra Vista AZ

    I find the owners and staff trustworthy and ethical. My car is always ready when promised.


  • -Marianne, Sierra Vista AZ

    I trust the people who work at Arizona Auto and Radiator. A few years ago, they sold a car for us. They told us they expected to sell it for $4,000; we thought that would be a good price to get for the car. They sold it for $5,000 and gave us the extra $1,000. We would never have known that they sold it for a higher price and would have been happy to receive the $4,000 originally estimated. I don't think that level of honesty is common in many businesses.


  • -Edie, Sierra Vista AZ

    Major RAVE for Dustin and Danny at AZ Auto on Bartow. My 14 y/o vehicle had been ignored and abused for some time. Danny is a great diagnostician, Dustin worked with me on some of the maintenance issues it had. Nobody ever spoke down to me because I am a female (They did not know I was a Veteran Army mechanic). Nobody tried to oversell. My car drives like new. Very impressed.

Call us for service: 520-459-2216

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